AI BOT
Dinner for two? Confirmed by an algorithm
Yelp has launched two new AI tools, Yelp Host and Yelp Receptionist, to help restaurants and small businesses handle customer calls and bookings more easily.
Yelp Host works like a digital front desk.
It can answer calls, take or change reservations, manage waitlists, share menus and answer simple questions like whether a place is a vegan-friendly or allows dogs.
It starts at $149 a month, or $99 for Yelp Guest Manager users.
Yelp receptionist handles incoming calls for other types of businesses.
It can answer questions, take details, give quotes, and reschedule appointments.
It starts at $99 a month and will roll out to more businesses soon.
What you should know:
Yelp’s AI aims to help “understaffed” businesses save time and manage customers.
Tools start from $99 a month, depending on the plan.
AI can agents like these are becoming more common across platforms like Google and DoorDash.
Press 1 for the meep, morp, zeeeep
Both tools are trained on Yelp’s business data and can work 24/7 or just when staff need extra help.
Yelp also announced new updates like AI voice search, a smarter chatbot, and a feature that shows photos and reviews when you point your phone at a menu.
Finally, AI can handle those unjust 1-star reviews. - MV