AI IN THE WORKPLACE
Once just a buzzword, AI is now changing how we work.
Tools like ChatGPT are being used more than ever, with one in three consumers now using AI chatbots to the 2024 Consumer Trends Tracker Report.
More people are trusting AI-generated content, with 33% saying they feel confident using it — an increase of 27% since May 2023.
In workplaces, 39% of U.S. employees say they’ve used AI tools, and 74% find them useful.
These tools are helping make tasks faster, improve teamwork and increase.
Key points to remember:
39% of U.S. employees use AI, and 74% think it’s useful.
AI helps with content writing, data analysis, and repetitive jobs.
ChatGPT, Google Gemini, Canva AI Suite, and GitHub Copilot are widely used.
AI is making everyday work simpler.
It’s used for creating content, summarising information, automating tasks, and analysing data.
Tools like ChatGPT, Google Gemini, and Canva’s AI Suite are just a few examples of how companies are putting AI to use.
As AI becomes more common, companies are finding ways to manage it responsibly.
Two main approaches are being used:
Centralised Approach: Larger companies like Edelman use strict policies and dedicated teams to handle AI.
Decentralised Approach: Smaller businesses, such as 5WPR, allow teams to test and use AI tools that suit their needs.
Both methods aim to ensure AI is used in a way that builds trust and supports innovation.
Trust issues with tech?
AI is not without its challenges.
Trust in AI’s output is still a concern, with some workers worried about job security.
Data privacy is another issue, as employees may accidentally share sensitive information with AI tools.
AI systems can also have biases from the data they’re trained on, which can affect their results.
As Deloitte explains, we’re just starting to explore AI’s role at work.
To get the most out of it, companies need to focus on using it ethically and responsibly while staying open to its potential.
Raise your hand if your AI chatbot knows more about your job than you do.